Shipping & Delivery
Do you ship to my country?
We ship worldwide! For detailed shipping information such as delivery times, shipping fees, and taxes, feel free to message us or email our team.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over a certain amount. Please check our shipping policy for details.
How long does delivery take?
- Standard Shipping: 14–35 days
- Express Shipping: 7–10 days
Preparation Time:
Please allow 2–7 days for order preparation, which is not included in the delivery time. We aim to process and ship your order as quickly as possible.
Shipping Options:
FREE shipping applies to standard shipping. If you require express shipping, please contact our customer service team. Additional fees will apply for this option.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor its status.
What should I do if my package is delayed?
If your package hasn't arrived within the estimated delivery time, please contact our support team for assistance.
Do I have to pay customs fees?
Shipments may incur customs fees depending on your destination country's regulations. These fees vary based on order value, country limits, and other factors, and will be the responsibility of the buyer.
Order & Payment
What payment methods do you accept?
We accept credit cards, PayPal, and other local payment options depending on your region.
How can I use a discount code?
Enter your discount code at checkout in the “Promo Code” box, and the discount will apply automatically.
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placement. Please contact our customer service team immediately.
Is my payment information secure?
Yes, we use encrypted payment gateways like PayPal and Stripe to ensure the security of your payment details.
Account & Membership
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and save your preferences.
How do I reset my password?
Click "Forgot Password" on the login page, and we’ll send a reset link to your registered email.
What benefits do members get?
Members enjoy exclusive discounts, early access to new launches, and special rewards on Member’s Day.
Can I update my personal information?
Yes, log in to your account to update your details or contact us for assistance.
Promotions & Events
How can I find current promotions?
Check our homepage or subscribe to our newsletter for the latest deals and offers.
What is Member’s Day, and how can I participate?
Member’s Day is held every 5th of the month, offering exclusive discounts and giveaways for registered members.
Can I combine discount codes?
Only one discount code can be applied per order, unless stated otherwise.
How do I participate in your giveaways?
Follow us on social media and subscribe to our newsletter for details on upcoming giveaways and contests.
